HR Business Partner (Hybrid)

ABOUT US:

Serbus connects and protects the UK’s most critical national services.

We are a PE-backed “buy & build” platform with an ongoing focus on M&A, underpinned by Security DNA and a compliance-first mindset.

Our people are trusted to build and maintain exceptionally secure, highly resilient communications infrastructure so that the information and operations of vital services are always available whenever and wherever they’re needed.

We build the network foundations. We create communication systems on those networks, and we keep them optimised, secure and running. And we specialise in doing all of this in challenging and changeable environments.

We support businesses operating within the UK’s critical national infrastructure: Government, Defence, Enterprise, Healthcare, Industrial, and Data Centre.

We meet the highest standards of security, quality and governance…

Secure by Design. Resilient by Culture.

JOB PURPOSE:

The HR Business Partner is responsible for leading the delivery of a high‑quality, compliant and commercially focused HR service that supports business performance, growth and transformation. The role takes ownership of core HR operations and employment relations, partners proactively with leaders to shape and deliver effective people solutions, and drives continuous improvement across systems, processes and data.

Working closely with the Group HR Director, the HR Business Partner leads and supports key people initiatives including workforce planning, job levelling, organisational change and M&A integration, ensuring a consistent, secure and values‑led employee experience across the Group. 

KEY RESPONSIBILITIES: 

Business Partnering

• Act as a trusted partner to leaders, aligning people priorities with business and team objectives.
• Provide practical, commercially sound HR advice and coaching to leaders across performance, talent, capability and employee relations.
• Use insights and trends to improve leadership effectiveness, team performance and employee experience.
• Support leadership capability and succession planning as the organisation grows and evolves. 

HR Operations, Systems & Policy 

• Lead the effective delivery of day‑to‑day HR operations, ensuring accurate, compliant and secure HR processes across systems, data, policies and reporting.
• Support on HR policy development, review and implementation, ensuring alignment with employment law, ACAS guidance and organisational practice.
• Own end to end employee lifecycle processes, ensuring strong employee experience, governance and security standards.
• Maintain high standards of HR data accuracy, record‑keeping, governance and statutory reporting, coordinating internal and external audits as required.
• Oversee HR systems (including HRIS and SharePoint), driving optimisation, automation and effective adoption in partnership with IT and business stakeholders.
• Produce high‑quality people data, insights and reporting to support leadership decision‑making.
• Define and monitor HR service KPIs to ensure timely, high‑quality HR delivery.
• Line manage, coach and develop the HR & Systems Officer. 

Employment Relations 

• Lead and manage all employment relations casework, ensuring fair, consistent and legally compliant outcomes.
• Manage complex ER matters including disciplinary, grievance, performance, absence and capability cases.
• Provide up‑to‑date employment law guidance and coach managers to build confidence and capability.
• Deliver proactive training and guidance on ER best practice, policies and people management fundamentals. 

Reward

• Support the planning and delivery of the annual pay review process, ensuring accurate data, strong governance and clear communication.
• Lead reward‑related activities including benchmarking, market insight and alignment with job levelling and career frameworks.
• Ensure reward and benefits processes are administered accurately, consistently and compliantly.

Recruitment & Talent Acquisition 

• Lead end‑to‑end recruitment across the organisation, ensuring a timely, fair, cost‑effective and compliant hiring experience.
• Manage relationships with external recruitment partners to ensure quality, value for money and alignment with business needs.
• Oversee recruitment governance including job descriptions, offers and pre‑employment vetting.
• Ensure recruitment activity complies with UK employment law, internal policies, BPSS/SC requirements and customer‑specific security standards.
• Continuously improve recruitment processes, tools and candidate experience, providing insight into hiring trends and talent pipelines.

Projects, Integration, Transformation & M&A

• Support cross‑functional change and transformation projects.
• Support the Group HR Director with M&A activity, including HR due diligence, people‑related risk assessment and post-acquisition integration planning.
• Contribute to post‑acquisition alignment of systems, processes, structures and policies.
• Support the effective onboarding and integration of acquired businesses to ensure a consistent and compliant employee experience. 

Job Levelling & Career Frameworks 

• Lead the job levelling programme, including role, team and grade mapping, benchmarking and documentation.
• Partner with leaders to design and embed consistent frameworks for progression, capability and career development.

SKILLS AND EXPERIENCE: 

• Proven generalist HR experience operating at a similar level within a fast‑paced technology, infrastructure or professional services environment.
• Experience operating within a PE‑backed, buy‑and‑build organisation, supporting growth, change and integration.
• Solid HR business partnering experience, with the ability to coach and influence leaders at all levels.
• Strong HR operations experience, including systems, policy development and data governance.
• Strong employment relations experience with a sound working knowledge of UK employment law.
• Experience leading, developing and coaching others.
• Experience supporting organisational change, transformation and/or M&A integration activity.
• Experience of job levelling, organisational design and/or career framework development.
• Confident using HR systems and people data to inform insight‑led decision‑making.
• Strong stakeholder management skills, with the ability to build credibility and influence at pace.
• Highly effective communicator, able to influence, challenge and advise credibly at senior leadership level.

BEHAVIOURS AND ATTRIBUTES:

• Proactive and self‑directed, able to operate autonomously while exercising sound judgement.
• Comfortable working at pace in a fast‑moving, evolving environment.
• Demonstrates accuracy, attention to detail and a strong security mindset.
• Communicates with clarity, credibility and empathy.
• Builds trusted, collaborative relationships across the organisation.
• Takes ownership, remains calm under pressure and consistently delivers.
• Embraces continuous improvement and seeks smarter, more efficient ways of working.
• Demonstrates strong alignment to company values and a pragmatic, outcomes‑focused approach.

EDUCATION / QUALIFICATIONS: 

• CIPD Level 5 or Level 7 qualified (or equivalent experience).

• Educated to degree level (or equivalent experience) is desirable.

CONDITIONS OF EMPLOYMENT: 

• Must have the right to live and work in the UK.
• Must have a full UK driving licence.
• Must be willing to travel to all office locations as and when required.
• Must be eligible to obtain SC clearance, and any additional business or customer‑specific security clearances as required.

OUR VALUES:

Our values underpin how we work, and the behaviours expected of everyone at Serbus:

• • Security that sets us apart.
  • Experience and empathy over ego.
  • Teamwork at all times.
  • Trust built on always delivering.

HOW TO APPLY:

We welcome applications from candidates who share our values and are excited by our purpose.

To apply, please follow the instructions provided in the job advert or contact the HR team at HR@serbussecure.com for further information.