Business Development Director New Business ICT Infrastructure and Managed Services (Hybrid)

ABOUT US: 

Serbus connects and protects the UK’s most critical national services.   

We are a PE-backed “buy & build” platform with an ongoing focus on M&A, underpinned by Security DNA and a compliance-first mindset.  

Our people are trusted to build and maintain exceptionally secure, highly resilient communications infrastructure so that the information and operations of vital services are always available whenever and wherever they’re needed.   

We build the network foundations. We create communication systems on those networks, and we keep them optimised, secure and running. And we specialise in doing all of this in challenging and changeable environments.   

We support businesses operating within the UK’s critical national infrastructure: Government, Defence, Enterprise, Healthcare, Industrial, and Data Centre.   

We meet the highest standards of security, quality and governance…   

Secure by Design. Resilient by Culture. 

JOB PURPOSE: 

The Business Development Director will drive revenue growth by selling ICT Infrastructure solutions, Structured Cabling, Field Services, and ITSM Managed Services to enterprise and mid-market clients.   

They will be a seasoned sales professional with an established industry network, a proven ability to generate a qualified sales pipeline, and a strong track record of closing complex technology deals.  

This role requires a strategic “hunter” who can identify opportunities, build long-term client relationships, and lead the full sales lifecycle—from prospecting and solution positioning through negotiation and contract closure.  

KEY RESPONSIBILITIES: 

 Pipeline Development 

• Leverage an existing industry network to generate new business opportunities and build a sustainable sales pipeline. 

• Identify and target enterprise and mid-market organizations requiring ICT infrastructure, field services, and ITSM managed services. 

• Conduct market research and proactive prospecting to expand the customer base. 

 Sales Execution 

• Manage the full sales cycle including prospecting, discovery, solution positioning, proposal development, negotiation, and deal closure. 

• Develop and present tailored ICT infrastructure and managed services solutions aligned with customer business needs. 

• Work closely with technical, delivery, and pre-sales teams to develop competitive proposals. 

 Client Relationship Management 

• Build trusted relationships with senior IT leaders including CIOs, CTOs, and IT Directors. 

• Understand client infrastructure and service management challenges to position appropriate solutions. 

• Maintain regular engagement with key accounts to identify upsell and cross-sell opportunities. 

 Revenue Growth 

• Consistently meet or exceed assigned sales targets and revenue goals. 

• Manage forecast accuracy and maintain up-to-date CRM records. 

• Drive long-term contract value through multi-year managed services agreements. 

 Market Intelligence 

• Monitor market trends in ICT infrastructure, field services delivery models, and ITSM managed services. 

• Provide feedback to leadership regarding competitive landscape, customer needs, and potential new service offerings. 

SKILLS AND EXPERIENCE: 

 Essential: 

• 7–10+ years of enterprise technology sales experience, preferably in ICT infrastructure, managed services, or IT services. 

• Demonstrated ability to generate pipeline through an established industry network. 

• Proven track record of closing complex B2B technology deals. 

• Strong understanding of: 

• ICT infrastructure (networking, compute, storage, data centre) 

• Field services and onsite technical support models 

• ITSM and managed service delivery frameworks 

• Experience selling managed services contracts or recurring revenue solutions. 

• Excellent negotiation, presentation, and communication skills. 

• Experience working with technical pre-sales and solution architects. 

 Preferred: 

• Existing relationships with enterprise IT decision-makers. 

• Experience selling structured cabling, ICT field services, and ITIL-based service management or service desk solutions. 

• Familiarity with enterprise IT environments including hybrid cloud and infrastructure outsourcing. 

Key Competencies 

• Strategic business development 

• Enterprise sales and complex deal management 

• Relationship building and executive engagement 

• Pipeline creation and opportunity qualification 

• Solution selling and consultative sales approach 

• Contract negotiation and closing 

Performance Metrics 

• Sales revenue and quota attainment 

• Pipeline generation and conversion rates 

• Average deal size and contract value 

• Customer acquisition and retention 

What Success Looks Like 

• Rapid development of a qualified pipeline within the first 3–6 months. 

• Successful closure of new enterprise deals within the first year. 

• Establishment of long-term managed services contracts with key clients 

EDUCATION / QUALIFICATIONS: 

•  Educated to degree level in Business, IT or related field (or equivalent experience) is desirable. 

CONDITIONS OF EMPLOYMENT: 

 Must have the right to live and work in the UK. 

• Must have a full UK driving licence. 

• Must be eligible to obtain SC clearance, and any additional business or customerspecific security clearances as required. 

OUR VALUES: 

 Our values underpin how we work, and the behaviours expected of everyone at Serbus: 

•  Security that sets us apart. 
• Experience and empathy over ego.   
• Teamwork at all times. 
• Trust built on always delivering.   

HOW TO APPLY: 

We welcome applications from candidates who share our values and are excited by our purpose. 

To apply, please follow the instructions provided in the job advert or contact the HR team at HR@serbussecure.com for further information.