Frameworks and Sales Operations (Hybrid)
About us
Serbus connects and protects the UK’s most critical national services.
Our people are trusted to build and maintain exceptionally secure, highly resilient communications infrastructure so that the information and operations of vital services are always available whenever and wherever they’re needed. We build the network foundations. We create communication systems on those networks, and we keep them optimised, secure and running. And we specialise in doing all of this in challenging and changeable environments.
Serbus supports organisations operating within the UK’s critical national infrastructure:
Government, Defence, Enterprise, Healthcare, Industrial, and Data Centre.
We meet the highest standards of security, quality and governance…Secure by Design. Resilient by Culture.
Our Values mean everything to us:
- Security that sets us apart: We embed high standards, and a secure mindset, in everything we do.
- Experience and empathy over ego: We prioritise operational needs and are selflessly committed to delivering them.
- Teamwork at all times: We work in partnership, collaborating, learning and adapting as we go.
- Trust built on always delivering: We actively listen, understand the why, and are dedicated to getting the job done.
Job purpose
Critical commercial and operational support to the sales function, split across two core activities:
- Driving revenue growth through existing Frameworks
- Ensuring robust sales operations, reporting, and information flow
- Travel to customer and office locations across the UK.
The role requires a proactive, commercially minded individual who is equally comfortable identifying revenue opportunities, managing sales data, systems, and processes, and supporting wider-requirements such as bids and external customer meetings.
Key responsibilities
1. Revenue Generation via Frameworks (70%)
Maximise revenue from existing Frameworks by proactively identifying, triaging, shaping, and progressing opportunities that align to our capabilities and strategy:
- Proactively identify relevant opportunities available through Frameworks, research, define, and add them to the sales pipeline (CRM)
- Qualify opportunities through internal collaboration with Account holders, and through external engagement directly with customers and partners:
- Understanding customer requirements and scope
- Identifying the current incumbent supplier
- Assessing the competitive and partner landscape for each, providing recommendations on best approach to win:
- Support bid strategy development and ensure opportunities are positioned effectively to win.
2. Sales Operations (30%)
Supporting the CRO and Sales team with sales operations, systems, and reporting to ensure
accurate, timely, and actionable information:
- Support the CRO with day-to-day sales operations activities
- Maintain and manage CRM data using Microsoft 365 CRM to ensure accuracy and completeness
- Produce regular and ad-hoc sales reports using Excel (XLS) and PowerBI
- Track sales actions, opportunities, and commitments through to closure
- Ensure effective information flow across the Sales team and into other business functions
- Support forecasting, pipeline reviews, and performance reporting
- Help improve and standardise sales processes and reporting where appropriate.
Skill and experience
- Strong commercial awareness and understanding of sales processes
- Proven ability to proactively identify and develop revenue opportunities
- Experience working with Frameworks or structured procurement environments (desirable)
- Excellent stakeholder management skills, both internal and external
- Strong analytical and organisational skills with attention to detail
- Confident working with CRM systems, Microsoft Excel, and reporting tools
- Ability to manage multiple priorities and track actions to completion
- Clear, concise communicator with a collaborative working style
- This role will be as much about time management and prioritisation as getting the specific completed, and will flex based on the status and needs of the Revenue growth of the business, so attitude, aptitude and appetite are key to making this a successful part of the strategic growth of the business.
Education / Qualifications
- Educated to degree level (or equivalent) is desirable but not essential
- ITIL is highly desirable but not essential.
Conditions of employment
- Must have the right to work in the UK
- Must have full UK driving licence
- Must be able to gain BPSS (Baseline Personnel Security Standard) clearance.
- Must be able to gain SC (Security Check) clearance as standard along with any relevant